Welcome to Aroma Jewelry Return Center

At Aroma Jewelry, we are dedicated to providing you with high-quality jewelry that exceeds your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return process for your peace of mind. Please review our return policy below for more information.

Return Process

You have up to 7 business days from the date of receiving your order to initiate a return. To begin the return process, kindly send an email to our customer service team at aromajewelrylb@gmail.com.  Please include your order number, which can be found in your order confirmation email. Our in-house team will carefully assess your request and guide you through the next steps.

Upon receiving confirmation from our team, securely place the item in its original packaging. Include your proof of purchase and the provided return form. Mail the return to the following address, noting that you will be responsible for all return shipping charges:

Aroma Jewelry [Your Street Address] [Your City, State, Zip Code] [Your Country]

For your peace of mind, we recommend using a trackable shipping method for returns.

Refund Policy

After receiving and inspecting your return, we will process your refund. The amount will be credited to the original payment method. Please allow 10 to 45 days for the refund to be processed, depending on your credit card issuer. Shipping charges will only be refunded if we sent the wrong item, the product is defective, damaged in shipping, or tampered.

Please note that our refund policy applies to international orders only, and unfortunately, local orders are not eligible for a refund.

Exchange Policy

Following the inspection of your return, we will process your exchange. You will receive an email with store credit equal to the original purchase price. Shipping charges for returns will not be refunded unless there was an error on our part (wrong product, defect, damage, tampering).

Engraved, customized, personalized, and special orders are non-returnable. All returned items must be unworn and undamaged.

Cancellation Policy

Aroma Jewelry accepts order cancellations within 48 hours of placing your order. If you wish to cancel an order, please email us at aromajewelrylb@gmail.com to facilitate the cancellation process.